Trustees at BBCH
The role of our trustees is to take responsibility for controlling the management and administration of the charity.
Through regular board meetings and visits to the Homes, the trustees make decisions and work together to ensure Bernhard Baron Cottage Homes delivers the care expected by the board and our residents.
All of our Trustees are Quakers, who are unpaid volunteers appointed at Quaker Meetings in the local area, very much according to Quaker rules. A regular Trustee skills audit is completed to ensure we keep a balance of skills in specific areas of expertise. This ensures we maintain a strong group of Trustees.
Two of our Trustees are “Co-Clerks”, sharing the work of what would be the Chairman and Secretary in other organisation, and another takes the role of Treasurer.
There are four regular business meetings each year at which the strategy and policies of the Homes are decided. Important issues are shared at these meetings. In addition to the full Trustee meetings, we have a number of committees, which meet regularly to address specific areas, including the Investment Committee, the Management and Development Committee and the Strategy Committee.
Our regulations require one of the Trustees to visit the Homes each month and to prepare a written report about their visit for Management and Trustees. Whilst the visit will normally focus on one area of the CQC guidelines, key to the visits are the conversations they have with at least 3 residents and 3 members of staff. This ensures we maintain our open Quaker ethos and any possible concerns are aired as soon as possible.
Our trustees are there for you if you need them.
Complaints which the managers cannot resolve to everyone’s satisfaction would be referred to the Trustees. However, any issues that could even remotely have led to a complaint are taken to a Trustee much earlier to ensure it is dealt with quickly, fairly and to the resident’s or his or her family’s satisfaction.